Shipping

Shipping Policy

Effective March 1, 2017

Freight and Shipping Policy

The term F.O.B. (Free on Board) will mean the following for all orders shipped from any supplier location, Jones & Frank location or ANS distribution center:

F.O.B. Shipping Point - Without regard to who pays any freight charges, the risk of loss lies with the customer. Jones & Frank will always ship F.O.B. shipping point unless stipulated otherwise in a written sales agreement. F.O.B. shipping point transfers the title of the shipment of goods when the goods are delivered to a carrier at the shipping point, at which point, the legal title of those goods is transferred to the buyer. Therefore, the seller is not responsible for the goods during delivery.

F.O.B. Destination - Without regard to who pays any freight charges, Jones & Frank assumes risk of loss until goods are delivered to the designated destination. Ownership transfers to the buyer when the goods are delivered to the buyer’s designated delivery point. Jones & Frank will ship F.O.B. Destination in very limited circumstances and only when agreed to contractually.

Note that payment of freight charges has been separated from the risk of loss. This is incumbent upon the purchasing party to make certain all shipments leaving the factory or the distribution center as “F.O.B. Shipping Point” are adequately insured, and that proper inspections, etc. are effected upon delivery of goods.

Payment of freight charges will fall into one of the following classifications depending upon circumstances regardless of the F.O.B. option specified:

Pre-paid (PPD) – Jones & Frank pays all freight charges for orders classified as PPD. In order to qualify for PPD freight, an order must exceed a $300 minimum and be eligible for shipping by parcel carrier at a standard ground service level. All PPD shipments will ship via a Jones & Frank contracted carrier. Exclusions to this policy are shipments outside the lower contiguous 48 United States, shipping costs on any items considered by UPS to be oversized or overweight, and any situation where the customer requests expedited shipment.

Pre-paid and Added to Invoice (PPA) – Jones & Frank pays the freight charges directly to the carrier. However, the charges will be included on the customer’s invoice for the items shipped and the customer will then reimburse Jones & Frank. Unless otherwise agreed, PPA shipments will be tendered to a Jones & Frank contracted carrier. All orders requiring LTL or truck load service, will ship PPA. All expedited orders (next day delivery) will ship PPA.

Collect (COL) – Jones & Frank will not pay any freight charges for the shipment. The receiving party will pay the charges when the goods are delivered.

Other charges for product delivery - In cases where there are additional charges for product delivery, such as crating fees, hazmat fees, COD fees, special handling charges or any other assessorial charges, Jones & Frank will invoice the customer for all such charges based on Jones & Frank’s best estimate of such charges at the time of shipment. Such charges will be billed regardless of the method of shipment (i.e. parcel versus freight) unless Jones & Frank has specifically agreed otherwise with the customer.

When customer necessity requires Jones & Frank to process and ship product outside of normal business hours (late night emergencies and weekends), Jones & Frank will charge a $100.00 service fee for non-standard labor.

Shipment Routing - All shipments will be routed via contract carriers unless otherwise agreed to in writing. Special routing requests must be specified at time of order submission. Best service and rates will be obtained if carrier selection is made by Jones & Frank. All quoted transit times are approximations and are subject to delays outside of our control.

Insurance - Common carriers are obligated to assume responsibility for goods they carry. The dollar limit and reimbursement rate varies by the carrier.

F.O.B. Shipping Point (Common Carrier) - The common carrier assumes responsibility for the goods transported and customers must recover damages from the carrier.

Lost Shipments - Jones & Frank’s responsibility on all surface and air freight shipments extends to actual shipping of the order. Tracing or follow up is the responsibility of the customer and the carrier. Nevertheless, you may always expect our full cooperation in helping to locate lost material. You can Contact Us after allowing a reasonable amount of time for delivery or track your package from the Order History screen when logged into your account.